Return Policy

Refund Policy
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OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.

Lost or Stolen Packages

Website.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Shipping Policy

We are excited for you to receive your SolarPure product and begin your journey to better water.

• Order Processing: All orders are processed and shipped from our warehouse within 1-2 business days.

• Free Standard Shipping: We offer complimentary standard shipping on all orders. You can typically expect your order to arrive within 5-7 business days after it has shipped.

• Expedited Shipping: Need it faster? Expedited shipping options are available for selection at checkout for an additional fee.

• Order Tracking: Once your order is on its way, you will receive a shipping confirmation email containing your tracking number so you can follow its journey.